Terms and Conditions for Cleaner Tufnellpark Services
These Terms and Conditions set out the basis on which Cleaner Tufnellpark provides domestic and commercial cleaning services in the United Kingdom. By making a booking, you agree to these terms in full. Please read them carefully before confirming any service. These terms are designed to explain the booking process, payment arrangements, cancellation rules, responsibilities for access and preparation, waste handling requirements, limits of liability, and the governing law that applies to every service arranged with Cleaner Tufnellpark.
In these Terms and Conditions, references to “we”, “us”, and “our” mean the cleaning provider operating under the name Cleaner Tufnellpark. References to “you” and “your” mean the customer, account holder, or any person authorised to arrange a booking on behalf of a property owner, tenant, occupier, business, or managing agent. These terms apply to all standard cleaning and specialist cleaning appointments unless a separate written agreement states otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force.
We reserve the right to update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking unless we notify you otherwise in writing. Any variation agreed between the parties should be clear, documented where possible, and confirmed before the service begins. For clarity, these terms are intended to operate as a legal service page and should be read together with any quotation, estimate, or written booking confirmation provided by Cleaner Tufnellpark.
Booking Process
Bookings may be requested through the channels made available by the business, and every booking is subject to availability, suitability, and confirmation. A request for service does not create a contract until we accept it. The booking process typically includes an assessment of the type of cleaning required, the property size or area, the preferred date and time, access arrangements, and any special instructions. We may ask for additional information if it is needed to provide an accurate quotation or to ensure the correct equipment and staffing are allocated.
Once a booking request is received, Cleaner Tufnellpark may issue an estimate or quotation based on the information provided. The final price may vary if the details supplied were incomplete, inaccurate, or materially changed before the appointment. Any quotation is usually based on the expectation of normal conditions. If the property requires additional time, specialist products, extra labour, or repeated visits due to condition or scope changes, the price may be adjusted accordingly with reasonable notice wherever practicable. 
Confirmation of a booking may be given verbally or in writing, but written confirmation is preferred for record-keeping and clarity.
It is your responsibility to ensure that all details provided during booking are true, complete, and up to date. This includes the address, entry requirements, parking restrictions, security procedures, pets, hazards, and any surfaces or items requiring special care. If you fail to provide relevant information and this affects the service, we may need to amend the appointment, charge extra time, or in some cases withdraw from the booking without liability for inconvenience caused.
Service Standards and Customer Responsibilities
We will carry out the agreed cleaning service with reasonable skill and care, using suitable methods and products for the task booked. However, cleaning outcomes can depend on the age, condition, and material of the surfaces being cleaned. Some marks, stains, odours, limescale, wear, scratches, or ingrained dirt may not be fully removable. Any estimate of likely results is made in good faith, but no guarantee can be given for the restoration of damaged, fragile, or permanently marked materials.
You must ensure that the property is reasonably prepared for the appointment. This includes providing safe access, adequate water and electricity supply where needed, and removing or securing valuables, fragile items, confidential papers, and hazardous substances. Where a service requires us to move light items, the process may be done with care, but we are not obliged to move heavy furniture, lift unsafe objects, or handle items that may cause injury or damage unless this has been expressly agreed in advance.
If the property is occupied by tenants, guests, staff, or third parties, you remain responsible for securing permission and ensuring access. You also agree to inform us of any health and safety risks before the service starts. This includes but is not limited to broken fittings, contaminated materials, pest infestations, exposed wiring, slippery floors, mould, bodily fluids, or restricted areas. Failure to notify us of such matters may affect the service and any related liability.
Payments
Unless stated otherwise, payment is due in accordance with the invoice, quotation, or booking confirmation issued by Cleaner Tufnellpark. We may require payment in advance, on completion, or by instalment depending on the type of service and the amount involved. Accepted payment methods may vary from time to time and will be communicated at the point of booking or invoicing. A booking may be withheld, delayed, or cancelled if payment arrangements are not met.
All prices are stated in pounds sterling unless otherwise specified. Any quoted price may be subject to VAT if applicable. If additional work is requested by you, or if the originally agreed service changes materially once the appointment has begun, we may charge for the extra time, labour, materials, or disposal costs reasonably required to complete the revised scope. We will aim to keep any price increase proportionate and transparent.
Late or unpaid invoices may result in suspension of future bookings, recovery action, and the addition of any lawful fees or interest permitted under UK law for business-to-business or consumer debts, as applicable. If a payment card, bank transfer, or other payment instruction is declined or reversed, you remain responsible for the outstanding amount. You must notify us promptly if there is any dispute about a charge so that the matter can be reviewed efficiently.
Cancellations, Rescheduling, and Missed Appointments
You may cancel or reschedule a booking by giving us reasonable notice. The exact notice period may vary depending on the type of service and the size of the appointment, but shorter notice may lead to a cancellation fee or loss of deposit. We reserve the right to apply a charge where a late cancellation prevents us from allocating the time to another client, especially where staff, transport, or specialist materials have already been arranged.
If we arrive at the property and are unable to access the premises, or if the service cannot proceed due to an issue within your control, the booking may be treated as a late cancellation or missed appointment. Examples include no one being available to provide access, keys not working, security restrictions not disclosed in advance, or the property being unsuitable for the agreed cleaning task. In such cases, Cleaner Tufnellpark may charge a call-out or minimum service fee where reasonable.
We may also need to reschedule or cancel a booking where circumstances outside our control make attendance unsafe or impractical. This may include severe weather, traffic disruption, staff illness, equipment failure, or emergency situations. Where possible, we will offer a new appointment. We will not usually be liable for indirect losses arising from unavoidable changes, provided we take reasonable steps to minimise inconvenience.
Liability and Limitations
We will use reasonable care and skill in performing all services. However, our liability is limited to losses caused directly by our proven negligence, breach of contract, or failure to use reasonable care and skill. We shall not be responsible for pre-existing damage, hidden defects, wear and tear, or outcomes arising from materials or conditions unsuitable for standard cleaning methods. Where a surface or item is fragile, poorly fitted, old, or already damaged, any risk linked to cleaning remains primarily with the owner or occupier unless we have agreed otherwise in writing.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law. Subject to that, we will not be liable for loss of profit, loss of business, loss of goodwill, loss of opportunity, or any indirect or consequential loss. If liability is established, our total responsibility for a single booking will not exceed the amount paid or payable for the relevant service, except where the law requires otherwise.
You are responsible for ensuring that any item to be cleaned is appropriate for the method requested. If you ask us to use a particular product or technique against our advice, any resulting damage may fall outside our responsibility. Likewise, if you fail to disclose delicate materials, pre-existing faults, or special maintenance requirements, we cannot accept liability for adverse effects that could reasonably have been avoided had we been properly informed.
Waste Regulations and Disposal Rules
All waste handling must comply with applicable UK waste laws and local disposal requirements. We will not remove, transport, or dispose of waste that is unlawful, hazardous, or outside the scope of the booked service unless expressly agreed and legally permitted. This includes, without limitation, clinical waste, asbestos, chemicals, sharp objects, batteries, oil, paint, fuel, needles, or any contaminated material requiring specialist handling. If such materials are discovered during a cleaning appointment, we may stop work or seek instructions, and additional charges may apply if lawful disposal arrangements are requested.
You must inform us in advance if the property contains waste that may require special treatment. Any items classified as controlled, regulated, or hazardous remain your responsibility unless we have specifically agreed in writing to manage them through a lawful third-party service. Where we do remove waste as part of a cleaning task, you confirm that the waste is not prohibited, is properly packaged where needed, and may be handled safely by ordinary cleaning personnel without breaching environmental or health and safety obligations.
We may decline to handle any waste item if, in our reasonable opinion, doing so would breach regulations, expose staff to risk, or require permits, licences, or specialist equipment not included in the booking. If we arrange disposal on your behalf, you agree to pay any associated fees and to provide accurate information about the contents and origin of the waste. You remain responsible for ensuring that the waste stream does not include prohibited materials unless this has been expressly accepted in writing and lawfully arranged.
Access, Keys, and Security
If we are given keys, codes, passes, or other access devices, you confirm that you are authorised to provide them. You must ensure that all access information is correct and that any changes are communicated promptly. We will take reasonable care with any keys or security information entrusted to us, but we are not liable for losses caused by inaccurate access instructions, defective locks, disabled alarms, or third-party interference beyond our control.
Where staff are expected to work without the customer present, you agree to provide sufficient access and to ensure the property can be safely secured after the appointment. If the service requires us to lock up, set alarms, or manage entry protocols, you must give clear instructions in advance. Any special confidentiality requirements, such as offices, rental properties, or occupied homes with sensitive materials, should be disclosed before the booking is confirmed.
If keys or access devices are collected and returned as part of the service, reasonable handling procedures will be followed. Nevertheless, you are advised to keep copies or alternative access arrangements where appropriate. Cleaner Tufnellpark will not be responsible for delays caused by third-party gatekeepers, concierge systems, building management restrictions, or similar controls not under our direct authority.
Complaints and Service Review
If you are dissatisfied with any aspect of the service, you should notify us as soon as reasonably possible so the matter can be assessed. Prompt reporting helps us review the issue while the relevant evidence is still available. Where appropriate, we may request photographs, a description of the concern, or access to the property to inspect the area in question. Failure to notify us promptly may limit our ability to investigate or offer a remedy.
Any complaint will be considered fairly and in line with the information available. Possible remedies may include re-attendance, partial refund, or another reasonable resolution at our discretion, provided the complaint is valid and the circumstances justify it. A remedy will not be offered where the alleged issue is caused by pre-existing conditions, customer instructions, unsuitable materials, or a matter outside our control.
Nothing in this section affects your statutory rights as a consumer, where applicable. However, any complaint procedure is intended to resolve issues efficiently and does not replace your obligations under these Terms and Conditions. We encourage reasonable cooperation from both sides so that any concern can be assessed without unnecessary delay or escalation.
Governing Law and General Provisions
These Terms and Conditions and any dispute arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claim or disagreement unless mandatory law provides otherwise. If you are a consumer with residence in another part of the United Kingdom, nothing in these terms reduces any rights you may have under applicable consumer protection law.
Failure by us to enforce any term immediately shall not be taken as a waiver of our right to do so later. No person other than the parties to the booking has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated. Headings are included for convenience only and do not affect interpretation. The use of singular words includes the plural and vice versa where the context requires.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions for Cleaner Tufnellpark. You also confirm that you are authorised to enter into the booking on behalf of the property or organisation concerned. If you do not accept these terms, you should not proceed with a booking or allow the service to begin. This document forms the basis of the service relationship between the parties. It is intended to provide clear, fair, and legally robust rules for all cleaning services arranged under the Cleaner Tufnellpark name.