Cleaners Tufnell Park Privacy Policy

This Privacy Policy explains how Cleaners Tufnell Park collects, uses, discloses and protects personal data relating to customers in the Tufnell Park area. It is intended to provide clear information in accordance with the United Kingdom General Data Protection Regulation and applicable data protection laws. This Privacy Policy applies to all Cleaners Tufnell Park customers and prospective customers located in the Tufnell Park area, whether engaging with our services online, by telephone, or in person.

Data Controller

For the purposes of data protection law, Cleaners Tufnell Park is the controller of the personal data described in this Privacy Policy. As controller, we decide how and why your personal data is processed and are responsible for ensuring that such processing complies with applicable laws.

Types of Personal Data We Collect

We only collect personal data that is relevant to arranging and providing our cleaning services, managing our relationship with you, and complying with legal requirements. The personal data we typically collect may include:

Identification and contact details, such as your name, address, service property address, and contact details.

Service-related information, such as preferred dates and times for cleaning, access instructions for the property, details about the type and size of the property, and any specific cleaning requirements or preferences you choose to share with us.

Communication records, such as details of enquiries, complaints, feedback, and any other correspondence between you and Cleaners Tufnell Park.

Payment and billing information, such as records of services provided, amounts charged, and payment status. Payment card details are handled in accordance with applicable security standards and, where possible, are processed directly by secure payment processors rather than stored by us.

Technical and usage data, such as information collected when you interact with our online content, which may include device identifiers, approximate location, pages viewed, and the dates and times of visits, where such data is available and relevant.

How We Collect Personal Data

We collect personal data directly from you when you contact us to request information, obtain a quote, make a booking, or communicate with us in any way about our services. We may also collect data when you provide feedback or submit a review.

In some cases we may receive personal data from third parties, for example where a person books a cleaning service on your behalf and provides your details, or where a business partner passes us your contact details in order to fulfil a service request. Where this occurs, we will only use the personal data in accordance with this Privacy Policy and applicable law.

Lawful Bases for Processing

Cleaners Tufnell Park processes personal data only where there is a lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases:

Performance of a contract: We process personal data where it is necessary to enter into and perform a contract with you for cleaning services, including arranging appointments, providing the services, and handling billing and customer service.

Legitimate interests: We may process personal data where it is necessary for our legitimate interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, responding to queries, maintaining business records, and protecting our business from fraud or misuse.

Legal obligations: We may process personal data where necessary to comply with legal obligations, such as accounting, tax, or regulatory requirements, or to respond to lawful requests from public authorities.

Consent: In limited circumstances, we may rely on your consent, for example if you choose to receive certain types of marketing communications. Where processing is based on consent, you have the right to withdraw that consent at any time.

How We Use Personal Data

We use personal data for the following purposes:

To provide and manage cleaning services to you, including confirming bookings, accessing the property, delivering the services, and handling any changes or cancellations.

To communicate with you about your bookings, invoices, service updates, and other necessary information relating to the provision of services.

To manage our relationship with you, including handling enquiries, feedback, and complaints, and keeping accurate customer records.

To administer our business operations, including accounting, auditing, and internal reporting.

To protect our rights, property, and safety, and those of our staff, customers, and others, including preventing and detecting fraud or misuse of our services.

To comply with applicable laws, regulations, and legal processes.

Data Processors and Third Parties

In order to operate our business efficiently and provide our services, we may share personal data with trusted third parties who act as processors on our behalf. These may include:

IT and hosting providers who support our business systems and data storage.

Payment processing providers that handle card payments and other transactions.

Customer management and scheduling tools used to manage bookings and communications.

Professional advisers such as accountants or legal advisers, where necessary for legitimate business or legal purposes.

These processors are only permitted to process personal data on our documented instructions, for the purposes described in this Privacy Policy, and are required to implement appropriate security measures. We do not sell your personal data to third parties.

We may also disclose personal data to public authorities, regulators, or law enforcement agencies where required by law or where necessary to protect our legal rights.

International Transfers

If we transfer personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data, in accordance with data protection law. This may include using standard contractual clauses or equivalent mechanisms. Where applicable, further information on such safeguards can be made available upon request.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting obligations. The retention period will vary depending on the type of personal data and the nature of our relationship with you.

Generally, customer and booking records are retained for as long as you remain a customer and for a reasonable period thereafter to enable us to respond to queries, resolve disputes, and demonstrate that we have provided services in accordance with our obligations. Financial records are retained for the period required by tax and accounting laws.

When personal data is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in a safe manner.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. While no system can be guaranteed as completely secure, we aim to ensure that access to personal data is limited to those who need it for the purposes described in this Privacy Policy and that they are subject to duties of confidentiality.

Your Data Protection Rights

If you are a customer or prospective customer of Cleaners Tufnell Park in the Tufnell Park area, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law. These rights include:

Right of access: You have the right to request confirmation as to whether we process your personal data and to request a copy of that data.

Right to rectification: You have the right to ask us to correct inaccurate personal data and to complete incomplete data.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction: You may request that we restrict the processing of your personal data in certain situations, for example while we are verifying the accuracy of the data or considering an objection you have raised.

Right to object: You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop the processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or unless the processing is required for legal claims.

Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that it be transmitted to another controller where technically feasible.

Right to withdraw consent: Where we rely on consent as the lawful basis for processing, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you consider that your rights have been infringed. We encourage you to contact us first so that we can seek to resolve any concerns directly.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaners Tufnell Park customers and prospective customers in the Tufnell Park area. By engaging with our services or providing your personal data, you acknowledge that you have read and understood this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory developments, or improvements in the way we communicate information about privacy. Any updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.